Clinical Operations Leadership

I turn clinical complexity into operational clarity.

Clinical operations leader with deep frontline nursing experience and a track record of translating clinical needs into scalable workflows, stronger standards, and more effective systems of care.

Leadership Focus

Clinical expertise made operational.

Clinical Operations

Building practical operating systems that align clinical priorities, people, workflows, capacity, and performance.

Care Integration

Connecting clinical teams and services to reduce friction and create clearer, more coordinated care delivery.

Quality & Patient Safety

Developing standards, triage processes, audit practices, and workflows that support safe, consistent clinical execution.

Strategy & Transformation

Translating frontline complexity into scalable workflows, clearer standards, and sustainable operating models.

Leadership Experience

2020–Present

Manager, Clinical Operations, Virtual Primary Care

PlushCare | Remote / Houston, Texas

Lead virtual nursing operations spanning clinical quality, staffing and capacity, workflow design, care integration, performance management, and cross functional clinical collaboration.

Build clinical volume, utilization, and capacity reporting to support leadership decisions.
Develop triage SOPs, quality frameworks, patient safety processes, and standardized verification and HIPAA practices.
Partner with physicians, operations, analytics, technology, and adjacent care teams to improve execution.
Design nurse led patient education programs and clinical workflows.
Develop communication resources supporting 35+ specialty and care navigation programs.
Support post merger integration through workflow mapping, protocol standardization, and operating model design.

Areas of Expertise

Clinical OperationsCare IntegrationVirtual CareClinical StrategyQuality ImprovementWorkflow DesignProcess ImprovementPatient SafetyCapacity PlanningPerformance ManagementCross Functional LeadershipTeam Development